Remote Customer support (Email, Chat) Jobs for Filipino Professionals

9 Customer support (Email, Chat) Jobs Available on HireTalent.ph

We're a modern cleaning company redefining residential and move-related cleaning through professionalism, tech-savvy operations, and exceptional service. With a growing...

Experienced Female Virtual Assistant — Customer Service / Admin Support / Shopify Plus

We are looking for two professional female virtual assistants with proven experience in customer service, administrative support, and especially strong...

Customer Success Agent

Tech Start-Up Company in Real Estate Industry

United States

Posted May 07, 2025

full-time 0.00 TBD

We're hiring Customer Success Agent! What you will be doing: 1. Help with onboarding clients 2. Add FAQs in the...

Why Build a Career in Customer support (Email, Chat)?

Leverage your excellent communication skills to help people and make a difference in their lives
Enjoy the flexibility of remote work while connecting with customers from around the world
Develop valuable problem-solving abilities that are transferable to many other career paths
Benefit from a growing industry with increasing demand for Filipino professionals
Gain exposure to various products and services, expanding your knowledge base
Build a rewarding career with opportunities for advancement into leadership roles

Your Daily Role and Responsibilities

Respond to customer inquiries via email and live chat platforms, providing timely and accurate information about products, services, and company policies
Collaborate with team members to resolve complex customer issues, escalating problems to appropriate departments when necessary
Maintain detailed records of customer interactions, updating customer accounts and logging all communication in the company's CRM system
Participate in daily team meetings and training sessions to stay updated on product knowledge, company policies, and best practices in customer service
Manage multiple customer conversations simultaneously while maintaining a high level of accuracy and attention to detail
Utilize various software tools including ticketing systems, knowledge bases, and internal communication platforms to efficiently handle customer requests
Meet or exceed performance metrics such as response time, customer satisfaction scores, and resolution rates as set by the company

Note: The responsibilities listed above are general examples of what you may encounter in a Customer support (Email, Chat) role. Actual duties and responsibilities will vary based on individual employers, company size, industry, and specific job requirements. This information is provided to help those considering this career path understand typical expectations in the field.

Required Skills and Tools

Excellent written and verbal communication skills in English and Filipino (Tagalog)
Proficiency in customer service software (e.g., Zendesk, Freshdesk, Intercom)
Strong problem-solving and conflict resolution abilities
Familiarity with CRM systems and basic troubleshooting techniques
Typing speed of at least 50 WPM and ability to multitask
1-2 years of experience in customer support or related field
Patience, empathy, and cultural sensitivity when dealing with diverse customers

How Much Do Remote Customer support (Email, Chat) Professionals Earn in the Philippines?

Entry Level

$3.50/hr

Est. Monthly: $560.00

Mid Level

$7.89/hr

Est. Monthly: $1,262.40

Senior Level

$25.00/hr

Est. Monthly: $4,000.00

The salary information shown above is aggregated from multiple sources in our database:

Active job postings from employers hiring for Customer support (Email, Chat) positions
Salary data from Filipino professionals with Customer support (Email, Chat) skills in our talent pool
Historical job placement data for this skill
Market research and industry standards in the Philippines

Disclaimer: These salary figures are estimates only and may not accurately reflect current market rates. Actual compensation can vary significantly based on experience level, specific employer, industry demands, and individual negotiation. The information is provided for general guidance purposes only.

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Remote Customer support (Email, Chat) Jobs for Filipino Professionals (June 2025)