Should I Require Time-Tracking When Hiring a Virtual Assistant from the Philippines?

In the world of remote work, time tracking remains a debated topic. As someone deeply involved with Filipino virtual assistants, I’ve seen various approaches to this issue and their impacts on work relationships and productivity.

I only time track if someone is paid by the hour. My salaried employees are generally not time-tracked, as I don’t want them to feel micromanaged. If someone’s productivity starts to slip after I hire them (because I’m lenient on my salaried time tracking), I’ll let them go within a week of hiring them.

The Case Against Time Tracking

Filipino professionals often view constant monitoring as a sign of distrust. This can impact:

• Work morale
• Job satisfaction
• Employer-employee relationships
• Overall productivity

Many Filipino VAs have expressed that time tracking creates unnecessary pressure and anxiety, potentially hampering their natural workflow and creativity. This varies based on industry.

Focus on Results

In our experience, measuring output rather than hours often leads to better outcomes if it’s a position you can forgo time tracking for. Things like:

• Projects completed
• Tasks accomplished
• Quality of work
• Initiative shown
• Problem-solving demonstrated

These metrics typically provide a more meaningful measure of productivity than tracked hours. You could also figure out a hybrid approach where you do a time track for a certain amount of time, and if things go well, alleviate the pressure by dropping the requirement.

The Case For Time Tracking

On the other hand… some employers prefer time tracking for:

• Project billing
• Work hour verification
• Activity monitoring
• Process optimization
• Resource allocation

Finding The Right Balance

The best approach often lies in finding a middle ground:

Clear Expectations

• Set specific deliverables
• Establish deadlines
• Define quality standards
• Maintain open communication

Trust-Based Management

• Focus on outcomes
• Allow flexible working hours
• Encourage autonomy
• Build mutual trust

Regular Check-ins

• Schedule periodic reviews
• Discuss progress and challenges
• Adjust goals as needed
• Provide feedback and support

Making Your Decision

When deciding whether to implement time tracking, consider:

Your Business Needs

• Project complexity
• Client requirements
• Budget management
• Team size

Your Management Style

• Hands-on vs. hands-off approach
• Communication preferences
• Trust comfort level
• Performance measurement methods

Your VA’s Preferences

• Work style
• Previous experience
• Cultural background
• Professional goals

Best Practices

If you decide to use time tracking:

Do:

• Explain why it’s necessary
• Use it as a tool, not a weapon
• Keep it simple and unobtrusive
• Focus on productivity, not just hours

Don’t:

• Micromanage through tracking
• Base payments solely on tracked hours
• Create unnecessary stress
• Ignore cultural sensitivities

Our Recommendation

Based on years of experience working with Filipino VAs, we recommend:

1. Start without time tracking
2. Focus on building trust and communication
3. Measure results and satisfaction
4. Implement tracking only if absolutely necessary
5. Use tracking tools thoughtfully and respectfully

Final Thoughts

Remember that your relationship with your VA is built on mutual trust and respect. Whether you choose to implement time tracking or not, the key to success lies in clear communication, fair expectations, and a focus on results rather than hours logged.

Your VA’s productivity and value to your business will likely become evident through their work quality, initiative, and reliability – factors that often matter more than the exact number of hours they spend at their desk.

The most successful remote work relationships we’ve seen are those based on trust, clear expectations, and a shared commitment to achieving goals. Whatever system you choose, ensure it supports these fundamental principles rather than undermining them.

If you’re looking to hire a Virtual Assistant in the Philippines, create an account on HireTalent and hire somebody with specific and vetted skills today!