A VA with expertise in Customer support (Email, Chat) will be able to handle customer inquiries and issues through various digital channels. They can efficiently respond to customer emails, manage live chat conversations, and provide timely and accurate information to resolve customer concerns.
This VA can maintain a professional and friendly tone while communicating with customers, ensuring a positive experience for the company's clientele. They are capable of multitasking, managing multiple conversations simultaneously, and escalating complex issues to the appropriate departments when necessary.
This Virtual Assistant Can:
- Respond to customer inquiries via email and chat within agreed-upon timeframes
- Troubleshoot and resolve customer issues, escalating complex problems when necessary
- Maintain accurate records of customer interactions in the CRM system
- Create and update FAQs and knowledge base articles based on common customer queries
- Process refunds, exchanges, and returns according to company policies
- Collect and analyze customer feedback to improve products and services
Customer support (Email, Chat) Experts Available for Hire on HireTalent.ph
Chief Video Editor / Workforce Specialist
Lex
5-10 years
Rate: $6.00/hour
Working: Full-time
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Data Entry Specialist and Implementation Specialist for EHR software
Gypsy
1-2 years
Rate: $5.00/hour
Working: Part-time
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General Virtual Assistant | Customer Service Expert | Data Management Specialist
Yessameen
1-2 years
Rate: $5.00/hour
Working: Full-time
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Email and Chat Support Expert / Social Media Manager
Daphne
5-10 years
Rate: $8.00/hour
Working: Full-time
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Lead Generation Specialist
Angelica
6 months - 1 year
Rate: $4.00/hour
Working: Full-time
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Mechanical Engineer Virtual Assistant / Designer Estimator
Marion
10+ years
Rate: $8.00/hour
Working: Part-time
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Virtual Sidekick Expert in Social Media Managing and Customer Service
Vincent
2-5 years
Rate: $4.00/hour
Working: Full-time
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Executive Virtual Assistant for Entrepreneurs
Justine
2-5 years
Rate: $10.00/hour
Working: Full-time
View ProfileBenefits of Hiring a Customer support (Email, Chat) Expert in the Philippines
- Access to skilled professionals with specific Customer support (Email, Chat) expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
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