A VA with expertise in Customer support (Email, Chat) will be able to handle customer inquiries and issues through various digital channels. They can efficiently respond to customer emails, manage live chat conversations, and provide timely and accurate information to resolve customer concerns.
This VA can maintain a professional and friendly tone while communicating with customers, ensuring a positive experience for the company's clientele. They are capable of multitasking, managing multiple conversations simultaneously, and escalating complex issues to the appropriate departments when necessary.
This Virtual Assistant Can:
- Respond to customer inquiries via email and chat within agreed-upon timeframes
- Troubleshoot and resolve customer issues, escalating complex problems when necessary
- Maintain accurate records of customer interactions in the CRM system
- Create and update FAQs and knowledge base articles based on common customer queries
- Process refunds, exchanges, and returns according to company policies
- Collect and analyze customer feedback to improve products and services
Customer support (Email, Chat) Experts Available for Hire on HireTalent.ph
Virtual Assistant | Social Media Manager
Mary
1-2 years
Rate: $7.00/hour
Working: Full-time
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General Virtual Assistant
Stephanie
Less than 6 months
Rate: $4.00/hour
Working: Full-time
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Customer Service Specialist / Adminstrative Virtual Assistant
John
1-2 years
Rate: $4.00/hour
Working: Full-time
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Customer Support Specialist (Chat and Email) / Data Entry Associate
Jeric
5-10 years
Rate: $6.00/hour
Working: Part-time
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General Virtual Assistant
Kimberly
Less than 6 months
Rate: $4.00/hour
Working: Full-time
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Email and Chat Virtual Assistant / Technical Support Specialist
Jonwel
Less than 6 months
Rate: $6.00/hour
Working: Full-time
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Customer Service and Operations Team Leader
Ruel
5-10 years
Rate: $6.00/hour
Working: Full-time
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Benefits of Hiring a Customer support (Email, Chat) Expert in the Philippines
- Access to skilled professionals with specific Customer support (Email, Chat) expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
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