A VA proficient in Freshdesk will be able to efficiently manage customer support tickets and inquiries. They can easily categorize and prioritize issues, ensuring timely responses to customer concerns. The VA can also use Freshdesk's automation features to streamline repetitive tasks and improve overall productivity. Additionally, they can generate reports and analyze customer feedback to help the company enhance its products or services.
This Virtual Assistant Can:
- Handle customer tickets and resolve issues quickly
- Set up automated responses for common questions
- Create detailed reports on customer support performance
- Manage and update the knowledge base with helpful articles
- Assign and track tasks among team members
- Use chat and phone features to provide real-time support
Freshdesk Experts Available for Hire on HireTalent.ph
Customer Support Specialist / Virtual Assistant with extensive experience
Jessa
1-2 years
Rate: $5.00/hour
Working: Part-time
View Profile
Versatile Virtual Administrative Assistant
Trishia
1-2 years
Rate: $7.00/hour
Working: Full-time
View ProfileBenefits of Hiring a Freshdesk Expert in the Philippines
- Access to skilled professionals with specific Freshdesk expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
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