A VA proficient in Kayako will be able to efficiently manage customer support tasks for a company. They can handle incoming customer inquiries through various channels, such as email, chat, and social media, using Kayako's unified platform. The VA can create and update support tickets, track customer interactions, and provide timely responses to resolve issues. Additionally, they can use Kayako's reporting features to generate insights on customer satisfaction and support team performance, helping the company improve its overall customer service.
This Virtual Assistant Can:
- Handle customer support tickets from start to finish
- Create and manage help center articles
- Set up automated responses for common questions
- Generate reports on customer satisfaction and support team performance
- Customize the support portal to match brand guidelines
- Collaborate with team members using built-in chat and assignment features
Kayako Experts Available for Hire on HireTalent.ph
BPO Operations Manager l Delivery Director l AIDriven Learning Development Specialist
Angelyn
10+ years
Rate: $20.00/hour
Working: Full-time
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Benefits of Hiring a Kayako Expert in the Philippines
- Access to skilled professionals with specific Kayako expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
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