A VA proficient in Salesforce Service Cloud will be able to manage customer support tasks efficiently. They can handle customer inquiries, track cases, and provide timely solutions using the platform's features. The VA can also generate reports and analyze data to improve customer service performance. Additionally, they can customize the platform to meet specific company needs and integrate it with other tools for seamless operations.
This Virtual Assistant Can:
- Set up and manage customer service cases within Salesforce
- Create and update knowledge base articles for customer self-service
- Generate reports on customer service performance and trends
- Customize and maintain service console layouts for support agents
- Set up and manage automated email-to-case processes
- Configure and maintain customer service chatbots using Salesforce Einstein
Salesforce Service Cloud Experts Available for Hire on HireTalent.ph
Customer Service Representative / Cold Caller / Email Support Virtual Assistant / Social Media Manager
Ian
2-5 years
Rate: $6.00/hour
Working: Full-time
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Property Manager / Customer Support Specialist / Admin Assistant
Jenylin
5-10 years
Rate: $6.00/hour
Working: Full-time
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Customer Service KYC Risk Management
Twinkle
2-5 years
Rate: $6.00/hour
Working: Full-time
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Tech Writer / Content Creator / Blogger / Project Manager
Rocky
5-10 years
Rate: $20.00/hour
Working: Part-time
View ProfileBenefits of Hiring a Salesforce Service Cloud Expert in the Philippines
- Access to skilled professionals with specific Salesforce Service Cloud expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
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