Codes Health is a well-funded, fast-growing US startup building the modern platform for medical records retrieval. We work with law firms and specialty healthcare providers to get records faster, with zero errors.

This is not a traditional support role. You will be the primary point of contact between our customers and our internal records team, managing tasks, relaying information, and keeping things moving without being told twice.

What You'll Do
- Create and manage customer-facing tasks requesting specific documents or information
- Write clear, specific messages that leave no room for misinterpretation
- Monitor and respond to customer comments promptly and independently
- Relay documents and information between customers and the internal team with zero errors
- Track open tasks, follow up on outstanding items, and close completed work without being prompted
- Flag anything that looks off — wrong address, mismatched names, duplicate requests

What Success Looks Like
- Tasks move forward without unnecessary back and forth
- Customers are never asked for the same thing twice
- Your notes are always clear: who you spoke to, what they said, what you did, what happens next
- Zero items sitting idle without follow up

What We're Looking For
- Near-perfect written English — grammar, spelling, and clarity are non-negotiable
- Extreme attention to detail — names, dates, addresses, document types
- Self-sufficient — you Google, check documentation, and use available resources before escalating
- Organized and reliable — able to manage multiple open tasks without dropping anything
- Comfortable working in task management tools, Slack, and email
- Prior experience in customer support, admin coordination, or a similar detail-oriented role is a plus

This Role Is Not For You If
- You need manager approval before making routine decisions
- You write vague notes that require follow-up questions to understand
- You struggle with spelling, grammar, or written communication

How to Apply
Please make sure you read through the full job description before applying. Thanks for your interest! Send over your resume along with a short video recording (2 to 3 minutes max) answering the following three questions:

1. Tell us about yourself, what kind of work have you done before, and why are you interested in this role?
2. Tell us about a mistake you made at work. What happened and what did you do about it?
3. Tell us about a time you improved a process at work. What did you change and what was the result?

Please send your video over as soon as you can. We review every application. Looking forward to hearing from you!