Position: Virtual Assistant (Customer Service & Operations)

About Us:
Our business is built on care and hospitality, managing a tranquil highland guesthouse and a dedicated mummy & newborn care centre in Malaysia. We are looking for a friendly, organized, and proactive Virtual Assistant to become a vital part of our team.

WORK ENVIRONMENT & RELIABILITY This is a Remote Full-Time Position. We require the same level of commitment, focus, and delivery as a traditional office role.

• Dedicated Workspace: You must have a quiet, fixed workspace free from distractions. Working from hospitals, transit, or while multitasking with family care is strictly not permitted.
• Attendance: We require 100% reliability. While we understand genuine emergencies, we are looking for someone with a stable personal situation who can commit to their shift consistently.
  
  

Key Responsibilities:

Your role will be central to ensuring a seamless experience for our clients and smooth internal operations. Key duties include:

1. Customer Service & Communication:

• Acting as the first point of contact, responding to enquiries via email, chat, and phone with professionalism and warmth.

• Conducting pre-arrival check-in communication with guests to confirm details and answer final questions.

2. Booking & Scheduling Management:

• • Managing the end-to-end booking process for the guesthouse.

  • Scheduling viewing appointments and consultations for the mummy care centre.

  • Social Media Management: Create, schedule, and manage engaging posts across our social media platforms (FB/IG,XHS) to showcase our services and interact with our community.

3. Administrative & Financial Support:

• Handling billing, preparing invoices and quotations, and following up on payments.

• Performing accurate data entry and maintaining organized digital records.

4. Staff Coordination & Communication:

• Acting as a communication link between management and on-site staff.

• Coordinating schedules by updating shared calendars to ensure team alignment on guest arrivals, appointments, and staff availability.

• Relaying important customer feedback or specific guest needs to the relevant team members (e.g., housekeeping, care specialists) to ensure prepared and personalized service.
  
  wh..ats..a. ap +six019 932eight 9one8 Miss Kim for quick reply