Job Description:

We are a fast-growing short-term rental business seeking a proactive and detail-oriented Virtual

Assistant to join our team. The ideal candidate will have experience in the short-term rental or

hospitality industry and be capable of managing various administrative tasks, guest

communications, and day-to-day operations remotely.

As a Virtual Assistant, your responsibilities will include:

● Guest Communication: Respond to guest inquiries promptly via email, phone, or

messaging platforms (e.g., Airbnb, Booking.com, VRBO) and ensure a high level of

customer service.

● Reservation Management: Manage bookings, update calendars, handle cancellations

and modifications, and ensure all reservations are accurately recorded.

● Coordination with Cleaners and Maintenance Staff: Schedule and coordinate cleaning

and maintenance services between guest stays to ensure the property is always in top

condition.

● Listing Management: Update property listings with accurate and appealing descriptions,

photos, and pricing. Monitor listings for accuracy and optimise them to improve visibility

and bookings.

● Social Media Management: Assist with creating and scheduling social media content to

engage potential guests and promote our properties.

● Bookkeeping and Record-Keeping: Maintain records of expenses, guest payments, and

other financial transactions. Assist with basic bookkeeping tasks as required.

● Problem-Solving: Handle guest issues or complaints efficiently and professionally,

coordinating with on-the-ground teams when necessary.

● Reporting: Prepare weekly and monthly reports on occupancy rates, revenue, guest

feedback, and other key metrics to help us improve our services.

Requirements:

● Experience in the short-term rental or hospitality industry (preferred)

● Excellent written and verbal communication skills in English

● Strong organisational skills and attention to detail

● Proficiency in property management software (e.g., Airbnb, Booking.com, VRBO) and

tools like Google Workspace (Docs, Sheets, Drive), Trello, Slack, and Zoom

● Ability to multitask and manage time effectively in a fast-paced environment

● Customer service-oriented mindset with a friendly and professional demeanour

● Basic bookkeeping skills and familiarity with financial software (e.g., QuickBooks, Xero)

is a plus

● Reliable internet connection and a home office setup conducive to remote work

Why Join Us?

● Flexible Working Hours: Enjoy the flexibility of remote work while supporting a dynamic

and growing business.

● Opportunities for Growth: As our business expands, there will be opportunities for

increased responsibilities and career advancement.

● Supportive Team Environment: Be part of a collaborative and supportive team where

your input and ideas are valued.

● Competitive Salary and Benefits: We offer a competitive salary based on experience,

along with performance-based bonuses and other perks.

Why Join Us?

● Flexible Working Hours: Enjoy the flexibility of remote work while supporting a dynamic

and growing business.

● Opportunities for Growth: As our business expands, there will be opportunities for

increased responsibilities and career advancement.

● Supportive Team Environment: Be part of a collaborative and supportive team where

your input and ideas are valued.

● Competitive Salary and Benefits: We offer a competitive salary based on experience,

along with performance-based bonuses and other perks.

How to Apply:

If you are passionate about hospitality and enjoy working in a fast-paced, dynamic environment,

we would love to hear from you!

Please submit your resume along with a cover letter explaining why you are the ideal candidate

for this position. Include any relevant experience and your availability to start.

Apply Now