Job Title: Operations Associate
Location: Remote
Reports To: Senior Operations Manager

Overview

We are seeking a highly organized and detail-oriented Operations Coordinator to support our growing operations team. This role ensures smooth execution of day-to-day operational workflows, including order management, reporting, and returns processing. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and can work cross-functionally with Customer Experience, Finance, and Digital teams.

Key Responsibilities

Order Management & Processing

• Oversee late order management across DTC and wholesale channels

• Process DTC, wholesale, PR, sample, and flash sale orders

• Manage databases; track purchase orders, and extend/short POs as needed

• Document chargebacks and own cost recovery efforts

Returns & Defectives

• Manage DTC returns workflow at 3PL

• Process B2B returns and maintain defective returns documentation

3PL & Logistics Coordination

• Place and track kitting orders with 3PL partners

• Support inventory transfers between vendors and 3PL partners with freight brokers

• Manage relationships with freight brokers

• Support resolution of international shipping compliance issues

Qualifications

• 1–3 years of experience in operations, supply chain, logistics, or related field

• Strong organizational skills and ability to manage multiple tasks with tight deadlines

• Proficiency in Excel/Google Sheets and comfort working with data

• Excellent communication and documentation skills

• Strong problem-solving mindset with attention to accuracy and compliance

• Familiarity with EDI, order management systems, or retail logistics preferred

• Experience with order platforms (e.g., Shopify, Amazon, OMS/WMS) is a plus