Type: Full-Time | Remote

Schedule: Monday - Friday CST

Salary: $900 USD Monthly

SharePoint Knowledge Specialist Role

Part 1: Knowledge Systems & SharePoint Work (≈50%)

One major responsibility will be helping us modernize how we document and scale our internal processes.

Today, much of our institutional knowledge lives in a network drive (folders, Word docs, PowerPoints, etc.) or in people’s heads. We are intentionally moving away from that and toward SharePoint Pages as a true knowledge and process platform, not just a file repository.

This person will:

• Review and inventory existing documents and folders
• Identify what should be converted into structured processes vs archived
• Create SharePoint Pages using a defined template (purpose, when to use, inputs/outputs, decision boundaries, escalation, etc.)
• Link or embed step-by-step process guides (Scribes) into those pages
• Apply consistent naming conventions and metadata
• Flag gaps, outdated content, or unclear processes for review

This is not about uploading documents. It’s about organizing, structuring, and maintaining information systems so they are usable, scalable, and future-ready.

Part 2: Operational Support for a Key Client (≈50%)

The other half of the role will support one of our more labor-intensive client workflows, working closely with JADE on highly detail-oriented execution work.

This includes:

• IMF reviews (submitted, approved, processed)
• Spec sheet maintenance
• Kroger category standards related to images, including:
• Obtaining images
• Processing them to standards
• Confirming they are live and compliant online

This work is repeatable, accuracy-driven, and time-consuming. It’s critical to execution quality but not a great use of senior internal time, which is why we see it as a strong fit for offshore support.

Ideal Candidate Profile

We are specifically looking for someone who:

• Has experience managing information systems, documentation systems, or knowledge bases
• Is comfortable working in SharePoint (especially Pages, not just document libraries)
• Is highly detail-oriented and disciplined
• Is strong at turning unstructured or messy information into clean, organized, repeatable processes
• Is comfortable working from templates and standards
• Has strong written English and can clearly summarize and organize information
• Can handle both repeatable operational tasks and longer-term systems work without losing rigor

Backgrounds that tend to fit well:

• Information Systems or Management Information Systems
• Knowledge Management or Process Documentation
• Business Operations with strong systems exposure
• Prior roles supporting SOPs, internal systems, or operational workflows

This is not a strategy role and not a pure admin role. It’s best suited for someone who enjoys precision, systems, and execution.

What Success Looks Like

• SharePoint becomes a clean, structured source of truth for how we operate
• Tribal knowledge is documented and scalable
• Operational work for JADE is accurate, timely, and reliable
• Internal teams are freed up to focus on higher-value work
• The role can scale and evolve as our systems mature