The Position

We’re looking for a confident and proactive General VA (Social Media) who thrives in making systems run better, smoother, and smarter. This is a full-time role: you'll be a trusted partner, taking ownership of systems, coordinating projects, and helping to build a scalable business. If you’re naturally process-driven, detail-oriented, and excited by structure and order, this is the role for you!

About the role

This role is approximately 70% operations and systems management, and 30% social media /marketing support. You’ll take ownership of internal projects, help create, maintain and improve SOPs, oversee onboarding and delivery processes, and coordinate with specialists across platforms like WordPress, Kajabi, and ScoreApp.

You’ll also assist us with light marketing tasks like podcast outreach support, social media scheduling, and repurposing content. Strategy is already in place, so your job is to make it happen!

If you’re the kind of person who sees messy spreadsheets and immediately wants to turn them into streamlined workflows, we want to hear from you.

The Details

Job Location: Remote, work from home.

Company Location: Australia

Job Type: Full-time, 40 hours per week

Salary: Please review the application form for details.

Hours (in Philippine Time): 7am to 3.30pm PHT

Responsibilities

Operations & Project Coordination (70%)

• Use ClickUp to manage tasks, track progress, update timelines, and flag any issues early.

• Create, maintain and improve SOPs, templates, and repeatable processes.

• Liaise with service providers (web, marketing, tech) to coordinate timelines, updates, and deliverables.

• Manage calendar and inbox emails and tasks, including reminders, follow-ups, and light scheduling.

• Turn voice notes, meeting recordings, or rough ideas into clear documents, templates, or checklists the business owner can use.

• Help transfer and organise digital assets, moving from messy spreadsheets into streamlined ClickUp systems and processes.

• Support live online training sessions with Zoom setup, breakout rooms, and basic tech assistance.

Marketing & Social Media Support (30%)

• Create a structured outreach process to contact podcast hosts and event organisers, including research, email preparation, and tracking responses.

• Repurpose existing materials (like blog posts or videos) into social media captions and short content snippets.

• Upload and schedule new content (videos, blog posts, downloads) to social platforms.

• Assist with setting up email campaigns and automations using ActiveCampaign.

• Use a pre-prepared content calendar to schedule posts and communications — no need to create strategy.

SOFTWARE SKILLS

You’re confident working with, or have transferable skills to use:

ClickUp (or Asana/Monday), ActiveCampaign, Kajabi, Thrivecart. 

Microsoft Suite, Dropbox, Canva, ScoreApp, WordPress.

Zoom (breakout rooms, screen share, polls, etc.)

Nice to Have:

Experience with CRM automations, Zapier, or basic video editing tools.

We want to hear from you if you have…

• A minimum of 4-5 years experience in operational support, admin, and project coordination for international clients.

• Able to take messy or complex processes and turn them into simple, repeatable systems.

• Experience managing onboarding, inbox emails, calendar management, and SOPs in small/online businesses.

• Comfortable using tech tools, setting up, and managing CRM automations.

• Assertive and strong communication skills. You’re not afraid to push back or say “there’s a better way”.

• Excellent English writing and proofreading skills (for formatting and documentation).

• Ability to understand abstract business models and adapt quickly.

You must also be someone that…

• Is fully available during working hours, and highly responsive to client requests via slack. You also thrive with structure and clarity.
• Speaks up when issues arise and looks for solutions, (you don't just make it work, you make it better!)
• Enjoys working independently, but within a team structure.
• Loves executing tasks, high attention to detail, and keeps things organised.

This position is NOT for you if you…

• Lack experience with admin, operations, or digital tools.
• Don’t have a proactive personality, and you can’t think on your feet.
• Struggle with ambiguity or require step-by-step instructions for everything.
• Are juggling multiple jobs or responsibilities.
• Prefer repetitive tasks over evolving project-based work.