We are an office furniture company based in the United States, and we are looking for someone to manage our customer service department, primarily focusing on our ticketing system in Zoho.

We need a candidate who can learn quickly, as this role is technical in nature. Over time, you will be able to handle tickets independently. Your main responsibilities will include responding to clients promptly during working hours with personalized messages acknowledging their inquiries, taking the appropriate steps based on the nature of each issue, and providing regular reports on how many tickets have been closed and how many remain outstanding. You also have to be able to work based on the EST (Eastern Time Zone)

Most of the tickets we receive involve missing or damaged parts for office chairs. For this reason, you will need to become familiar with the products we sell, the types of issues customers face, and the specific parts used in our chairs.

If this sounds like a role you would be comfortable with, please let us know so we can arrange a meeting to discuss the details further.

Thank you for your time, and we look forward to hearing from you.