About the Role:
We are hiring a dynamic, proactive B2C Intake and B2B Sales Development Representative to drive growth by building strategic B2B referral relationships while also fielding inbound inquiries from families (B2C) seeking home care support.

This role combines high-level outbound outreach to hospitals, clinics, social workers, and other referral points with warm, empathetic B2C intake handling. You'll be supporting a fast-moving field-based marketing lead, acting as her remote counterpart and internal anchor.

This is a full-time, independent contractor role with high visibility and impact, ideal for a street-smart, independent thinker with a strong background in outbound sales and a natural ability to connect with people — particularly in healthcare, home care, or service-based industries.

Key Responsibilities -

1. B2C Intake Coordination (25-40%)

• Receive and manage intake calls from people interested in our services and convert those that are qualified into paying clients

• Handle inbound inquiries from families with warmth, professionalism, and efficiency.

• Conduct intake conversations and capture detailed care needs, coordinating closely with the field-based marketing director.
  
  

2. B2C Marketing Support Coordination (41-60%)

• We have a NYC based marketer going to hospitals, nursing homes, doctor’s office, clinics and senior care facilities to distribute brochures. We want this NYC based person to spend all day doing this and less time documenting visits and communications. You would be helping this person all day long as they walk into a facility and they would leave audio messages and send pictures of business cards etc and you would add to the CRM
  
  

• Maintain daily responsiveness via WhatsApp, the team’s primary communication tool.
  
  

Hard Skills Required:

• Proven experience in sales, business development, or outreach roles, ideally in healthcare, insurance, senior services, or U.S.-based markets.
  
  

• Familiarity with U.S. healthcare systems (referrals, home care, Medicaid/Medicare, etc.).
  
  

• Strong spoken and written English with a confident, professional tone.
  
  

• Excellent phone skills with the ability to improvise, not just follow a script.
  
  

• Proficiency in spreadsheets and CRM-like tracking systems.
  
  

• Experience using VoIP tools such as RingCentral or similar.
  
  

Soft Skills Required:

• Highly street-smart, adaptable, and naturally persuasive.
  
  

• Comfortable navigating fast-paced environments like New York healthcare.
  
  

• Self-motivated and able to lead your own pipeline and priorities without micromanagement.
  
  

• Strong emotional intelligence with the ability to be empathetic during family intake conversations.
  
  

• Crisp communicator who thrives on WhatsApp-style team communication.
  
  

• Reliable, punctual, and able to build trust with internal and external stakeholders alike.
  
  

• Experience with fast-paced U.S. markets or New York clientele is a major plus.
  
  

• Not afraid to hustle, solve problems independently, and adjust strategy on the fly.
  
  

• High integrity, high energy, and a genuine desire to help families find care.
  
  

Work Requirements:

• 50 hours per week, full overlap with U.S. Eastern Time
  
  

• Reliable internet, headset, and quiet working environment
  
  

Active use of WhatsApp for daily team coordination