Job Description

We are seeking a Technical Customer Service Specialist (Remote, Contract) to support a U.S.‑based client in the consumer food technology industry, specializing in grocery shopping, cooking, and meal‑planning apps. The client is looking for a positive, empathetic professional who thrives on helping people and takes pride in delivering outstanding support. 

Position Overview

As a Customer Service Specialist, you will provide clear, compassionate support via email. You’ll respond to inquiries, troubleshoot technical issues, and create helpful resources that empower users. This role requires excellent written communication, patience, and the ability to work independently in a fast‑paced, remote environment.

Key Responsibilities

Customer Service Functions:

•  Respond to customer inquiries via email using help desk software.

•  Create saved replies and support articles for frequently asked questions.

•  Troubleshoot customer‑reported issues and assist in identifying app bugs.

Support Functions:

•  Collaborate with client founders to refine support processes.

•  Contribute to knowledge base content showcasing app features.

•  Prioritize workload during peak times (e.g., after major app updates).

Qualifications

•  Empathy, positivity, and patience in customer interactions.

•  Excellent written English and clear communication skills.

•  Strong experience of mobile/web apps and providing troubleshooting assistance

•  Ability to work productively in a remote environment with minimal supervision.

•  Flexibility to adjust schedule during high‑volume periods; occasional weekend availability is a plus.

Job Type

•  Contract, Remote

•  Full-time 40hrs - flexible schedule

Benefits

•  Work from home

•  Direct collaboration with founders of a leading consumer food technology app