The Account Manager – B2B Sourcing is the “farmer” responsible for managing and expanding relationships with suppliers of used boxes and gaylords to ensure consistent, high-quality inventory that meets the needs of our customer base. This role begins once a supplier has been converted by a Sales Executive and focuses on maximizing recurring supply, improving load quality, and optimizing the profitability and consistency of inbound inventory. This is a relationship-driven, detail-oriented role that supports our supply engine.

Key Responsibilities:
• Supplier Relationship Management: Serve as the primary contact for assigned suppliers. Build trust and rapport through consistent communication and service.
• Inventory Retention & Growth: Ensure continuity of recurring loads from suppliers and identify opportunities to grow volume or onboard additional SKUs.
• Load Quality Monitoring: Partner with the Fulfillment team to review quality feedback and address supplier-side issues proactively.
• Churn Prevention: Monitor supplier engagement and proactively intervene when volume drops, communication lapses, or friction arises.
• Operational Coordination: Ensure suppliers have clear logistics expectations, pickup timing, labeling requirements, and packaging standards.