Your Daily Role and Responsibilities
- Respond to and resolve IT support tickets, addressing hardware, software, and network issues for remote employees and clients through various channels including phone, email, and chat
- Perform regular system maintenance, updates, and security patches to ensure optimal performance and protection of company infrastructure
- Collaborate with cross-functional teams to troubleshoot complex technical problems and implement long-term solutions
- Manage and prioritize multiple support requests using ticketing systems like Zendesk or ServiceNow, ensuring timely resolution and clear communication with end-users
- Participate in IT projects, such as software deployments or hardware upgrades, coordinating with team members and stakeholders to meet project milestones
- Utilize remote desktop tools, VPNs, and cloud-based applications to provide efficient support and maintain system accessibility for distributed teams
- Document technical solutions, create user guides, and contribute to the knowledge base to improve overall support efficiency and promote self-service options for common issues
Note: The responsibilities listed above are general examples of what you may encounter in a IT Support role. Actual duties and responsibilities will vary based on individual employers, company size, industry, and specific job requirements. This information is provided to help those considering this career path understand typical expectations in the field.
How Much Do Remote IT Support Professionals Earn in the Philippines?
Entry Level
$3.00/hr
Est. Monthly: $480.00
Mid Level
$6.52/hr
Est. Monthly: $1,043.20
Senior Level
$20.00/hr
Est. Monthly: $3,200.00
The salary information shown above is aggregated from multiple sources in our database:
- Active job postings from employers hiring for IT Support positions
- Salary data from Filipino professionals with IT Support skills in our talent pool
- Historical job placement data for this skill
- Market research and industry standards in the Philippines
Disclaimer: These salary figures are estimates only and may not accurately reflect current market rates. Actual compensation can vary significantly based on experience level, specific employer, industry demands, and individual negotiation. The information is provided for general guidance purposes only.
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