A VA with expertise in Customer support (Email, Chat) will be able to handle customer inquiries and issues through various digital channels. They can efficiently respond to customer emails, manage live chat conversations, and provide timely and accurate information to resolve customer concerns.
This VA can maintain a professional and friendly tone while communicating with customers, ensuring a positive experience for the company's clientele. They are capable of multitasking, managing multiple conversations simultaneously, and escalating complex issues to the appropriate departments when necessary.
This Remote Worker Can:
- Respond to customer inquiries via email and chat within agreed-upon timeframes
- Troubleshoot and resolve customer issues, escalating complex problems when necessary
- Maintain accurate records of customer interactions in the CRM system
- Create and update FAQs and knowledge base articles based on common customer queries
- Process refunds, exchanges, and returns according to company policies
- Collect and analyze customer feedback to improve products and services
Customer support (Email, Chat) Experts Available for Hire on HireTalent.ph
Customer Service Specialist (Voice and Non-Voice)
Michie
5-10 years
Rate: $7.00/hour
Working: Full-time
Licensed Civil Engineer | Project Planner | Construction Documentation Specialist
Zysa
1-2 years
Rate: $6.00/hour
Working: Full-time
Operations Manager with Retail and Ecommerce Skills
Shiela
10+ years
Rate: $7.00/hour
Working: Full-time
Customer Experience Manager
Angelica
5-10 years
Rate: $8.00/hour
Working: Full-time
Virtual Executive Assistant
Carl
2-5 years
Rate: $12.00/hour
Working: Part-time
Admin Virtual Assistant
Chelsea
6 months - 1 year
Rate: $5.00/hour
Working: Part-time
Rockstar Executive Assistant / Virtual Assistant / Online Business Manager / Operations Manager / Office Manager / YouTube Manager / Real Estate Manager / Client Relations Manager
Ernesto
5-10 years
Rate: $13.00/hour
Working: Part-time
Video Editor
Jhon
2-5 years
Rate: $6.00/hour
Working: Full-time
Administrative Virtual Assistant | Customer Support Specialist
Ann
2-5 years
Rate: $5.00/hour
Working: Full-time
Account Manager
Evelyn
2-5 years
Rate: $8.00/hour
Working: Part-time
Virtual Assistant
Nhiel
Less than 6 months
Rate: $4.90/hour
Working: Full-time
Logistics Virtual Assistant l Customer Service Specialist l Bookkeeper
Jay
2-5 years
Rate: $8.00/hour
Working: Part-time
Benefits of Hiring a Customer support (Email, Chat) Expert in the Philippines
- Access to skilled professionals with specific Customer support (Email, Chat) expertise
- Cost-effective talent pool with competitive rates
- English proficiency and excellent communication skills
- Cultural compatibility with Western work ethics
- Highly educated workforce with strong work ethic
- Flexible working hours to accommodate different time zones
- Adaptability and quick learning abilities
- Strong IT infrastructure and internet connectivity
- Familiarity with various online tools and platforms
- Loyal employees with low turnover rates
Looking for a Customer support (Email, Chat) Expert?
Post your job listing now and connect with skilled professionals in the Philippines looking to work.
How Much Does it Cost to Hire a Customer support (Email, Chat) Virtual Assistant in the Philippines?
Based on the featured talent profiles above, a ballpark rate for a Customer support (Email, Chat) virtual assistant is around $7.49 per hour, or approximately $1,198.67 per month for full-time work. Rates will almost certainly vary based on experience and expertise.
How Can I Pay and Manage a Customer support (Email, Chat) Virtual Assistant?
Most talent in the Philippines prefer Wise for international payments for better foreign exchange rates and fast transfers. However, they typically also have access to PayPal and Payoneer if clients prefer these platforms. For seamless management of payments, time tracking, and work agreements, we recommend using ManagePH.com. This platform offers:
- 1-click payouts to your virtual assistant
- Automated time tracking and reporting
- Professional work agreements
- Task and project management tools