Hire a Customer Success Manager in the Philippines.

Every customer success manager search runs the same checks before anyone reaches you. How they define and measure adoption, in their own words. An onboarding programme they designed and its time-to-value impact. A churn they predicted and prevented, with the leading indicator. Comfort with product depth, including whether they can run the demo unaided. You see the notes from each one alongside the candidates we recommend.

The title spans reactive support and strategic consulting depending on the company, so getting the level wrong wastes a quarter. A lot of candidates describe the job entirely as meetings and check-ins and have never changed anything about how an account uses the product.

A placed customer success manager normally takes on the following. Customer onboarding and time-to-value ownership. Adoption monitoring and proactive intervention. Renewal preparation and risk mitigation. Product feedback synthesis to the roadmap. Health scoring and executive reporting. Scope is set in the brief, so if your version of the role is narrower or broader, say so and we recruit to that.

Send us a brief describing the role. We come back with whether it is a search we can run, who we would be looking for, and what it would take. Nothing is owed while we work that out.

We aim to present the most qualified candidates within 10 business days of an approved brief. Senior, specialist, and confidential searches often take longer, and we tell you what to expect for your role once we have seen the brief. If the placement leaves, doesn't start, or isn't the right fit inside 90 days, we rerun the full search at no additional charge, same scope and same point of contact.