HireTalent.phHireTalent.ph

Recruiting for SaaS & Software in the Philippines.

We recruit support, onboarding, and data people for software companies and product teams. They close the tickets that need someone who can read an error message and a log instead of forwarding them to engineering, walk new customers through setup, write bug reports your developers can act on, and keep your product data clean. Your engineers stay on the roadmap.

Tell us who you need
We replace any hire inside 90 days
01 · The screen

What we test on every search for saas & software

  • A live debugging exercise on a real error message and log excerpt
  • Whether they can run your product demo unaided after a short ramp
  • Written explanation quality for a non-technical customer
  • Bug-report craft: reproduction steps, environment, expected versus actual
02 · The stack

Software we expect them to have used

  • Intercom
  • Zendesk
  • Linear
  • Jira
  • HubSpot
  • Metabase

Why saas & software hires need vertical experience.

The hire needs enough product depth to be useful and enough technical literacy to debug, and that combination sits above the pay band most companies set for it. Hiring below it gets you support that cannot read a log, so every ticket becomes an engineering interruption instead.

03 · What happens next

Tell us about the role.

Send a short brief and we will tell you whether this is a search worth running before anyone pays anything.

To start
Send a brief

A short description of the role. We come back on whether we can fill it, and what it would take.

To delivery
10 business days

From approved brief to the candidates worth meeting, screened and interviewed.

After placement
90 days

Replacement search at no additional charge if the hire does not hold.

10 business days is what we aim for rather than a promise. Senior, specialist, and confidential searches often run longer. We tell you what to expect for your role once we have seen the brief.

Send the brief
04 · Roles

Roles we fill for saas & software.

Every role below has its own page covering scope, screening, and the specific way that hire goes wrong.

Technical Support SpecialistCustomer SupportCustomer Support RepresentativeCustomer SupportCustomer Success ManagerSales & RevenueData AnalystEngineering & DataSoftware DeveloperEngineering & DataContent WriterDesign & CreativeSales Development RepresentativeSales & Revenue
Other industries

Other industries we recruit for.

Property Managementproperty managers and rental portfolio ownersE-commerceonline stores and DTC brandsMedical Practicesclinics, private practices, and healthcare groupsDental Practicesdental offices and DSOsMarketing Agenciesagencies and studios delivering client workInsurance Agenciesindependent agencies and brokerages
05 · Questions

Before you send the brief.

Which roles do you recruit for saas & software?
The searches we run most often for software companies and product teams are Technical Support Specialist, Customer Support Representative, Customer Success Manager, Data Analyst, Software Developer, Content Writer, Sales Development Representative. Each has its own screening process, and the brief decides which one we run.
What makes hiring for saas & software different?
The hire needs enough product depth to be useful and enough technical literacy to debug, and that combination sits above the pay band most companies set for it. Hiring below it gets you support that cannot read a log, so every ticket becomes an engineering interruption instead.
What software should the hire already know?
We screen for hands-on hours in the tools you actually run, commonly Intercom, Zendesk, Linear, Jira, HubSpot, Metabase, rather than a line on a résumé. If your stack differs, name it in the brief and we screen against yours instead.
How do you screen candidates for saas & software?
Beyond the role-specific screen, every search for saas & software adds these checks. A live debugging exercise on a real error message and log excerpt. Whether they can run your product demo unaided after a short ramp. Written explanation quality for a non-technical customer. Bug-report craft: reproduction steps, environment, expected versus actual.
How does hiring for saas & software through HireTalent.ph work?
Send us a brief describing the role. We come back with whether it is a search we can run, who we would be looking for, and what it would take. Nothing is owed while we work that out.
How long does the search take, and what if the hire does not work out?
We aim to present the most qualified candidates within 10 business days of an approved brief. Senior, specialist, and confidential searches often take longer, and we tell you what to expect for your role once we have seen the brief. If the placement leaves, doesn't start, or isn't the right fit inside 90 days, we rerun the full search at no additional charge, same scope and same point of contact.

Ready to hand off hiring for saas & software?

Send a short brief. We come back on whether we can fill it and what it would take.

Send us a quick brief
← All done-for-you recruiting