HireTalent.phHireTalent.ph

Hire a Customer Support Representative in the Philippines.

We recruit customer support representatives. Yours owns the inbox against an SLA: email, chat, and tickets resolved, refunds and account changes handled inside policy, bugs written up cleanly for engineering. You stop answering customer email at eleven at night.

Tell us who you need
We replace any hire inside 90 days
01 · The role

What a customer support representative actually owns

  • Email, chat, and ticket resolution against an SLA
  • Macro and canned-response maintenance
  • Bug reproduction and clean handoff to engineering
  • Refund, billing, and account changes within policy
  • Tagging and reporting on recurring issue themes
02 · The screen

What we test before you meet anyone

  • A live, timed written response to an angry customer who is partly right
  • Helpdesk fluency: Zendesk, Intercom, Front, Gorgias, or HubSpot Service
  • How they decide to escalate versus resolve inside policy
  • Whether they can read a macro library and spot the one that is now wrong

Where customer support representative searches usually go wrong.

Applicant volume is high, but tone under pressure is what separates people, and tone does not survive a résumé screen. Sample replies written offline overnight look excellent and say nothing about how someone writes with an angry customer waiting.

03 · What happens next

Tell us about the role.

Send a short brief and we will tell you whether this is a search worth running before anyone pays anything.

To start
Send a brief

A short description of the role. We come back on whether we can fill it, and what it would take.

To delivery
10 business days

From approved brief to the candidates worth meeting, screened and interviewed.

After placement
90 days

Replacement search at no additional charge if the hire does not hold.

10 business days is what we aim for rather than a promise. Senior, specialist, and confidential searches often run longer. We tell you what to expect for your role once we have seen the brief.

Send the brief
04 · Related searches

Roles we fill alongside customer support representatives.

Teams hiring a customer support representative usually brief us on one or two of these in the same conversation.

Technical Support SpecialistCustomer SupportCustomer Support ManagerCustomer SupportChat Support AgentCustomer SupportCall Center AgentCustomer SupportVirtual AssistantExecutive & Admin SupportExecutive AssistantExecutive & Admin SupportPersonal AssistantExecutive & Admin SupportData Entry SpecialistExecutive & Admin Support
Industries

Who hires this role most.

Property Managementproperty managers and rental portfolio ownersE-commerceonline stores and DTC brandsMedical Practicesclinics, private practices, and healthcare groupsDental Practicesdental offices and DSOsSaaS & Softwaresoftware companies and product teamsInsurance Agenciesindependent agencies and brokerages
05 · Questions

Before you send the brief.

How do you screen customer support representatives?
Every customer support representative search runs the same checks before anyone reaches you. A live, timed written response to an angry customer who is partly right. Helpdesk fluency: Zendesk, Intercom, Front, Gorgias, or HubSpot Service. How they decide to escalate versus resolve inside policy. Whether they can read a macro library and spot the one that is now wrong. You see the notes from each one alongside the candidates we recommend.
Why is it hard to hire a customer support representative?
Applicant volume is high, but tone under pressure is what separates people, and tone does not survive a résumé screen. Sample replies written offline overnight look excellent and say nothing about how someone writes with an angry customer waiting.
What does a customer support representative in the Philippines typically own?
A placed customer support representative normally takes on the following. Email, chat, and ticket resolution against an SLA. Macro and canned-response maintenance. Bug reproduction and clean handoff to engineering. Refund, billing, and account changes within policy. Tagging and reporting on recurring issue themes. Scope is set in the brief, so if your version of the role is narrower or broader, say so and we recruit to that.
How does hiring a customer support representative through HireTalent.ph work?
Send us a brief describing the role. We come back with whether it is a search we can run, who we would be looking for, and what it would take. Nothing is owed while we work that out.
How long does the search take, and what if the hire does not work out?
We aim to present the most qualified candidates within 10 business days of an approved brief. Senior, specialist, and confidential searches often take longer, and we tell you what to expect for your role once we have seen the brief. If the placement leaves, doesn't start, or isn't the right fit inside 90 days, we rerun the full search at no additional charge, same scope and same point of contact.

Ready to hand off this customer support representative search?

Send a short brief. We come back on whether we can fill it and what it would take.

Send us a quick brief
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